If you entered the Stansted Express Set Down area but already had a valid car park booking for the same date and time, you may be eligible for a refund on the Express Set Down payment.

What you need to do:

• Submit a refund request by clicking here

• Ensure you had a valid car park booking at Stansted Airport at the time of entry.

• Provide a copy or screenshot of your booking confirmation showing the date and time.

Once a valid car park booking is received, the Express Set Down payment will be refunded, and no charge will be applied.

Please note: If you do not have a valid car park booking, the Express Set Down charge cannot be refunded